Products

Zico.

Zico is a online survey tool that allows companies and marketing departments to connect with customers.

How does Zico work?

Zico is a hosted product that allows customers to create, launch, and report on online surveys for clients and customers. The solution scales to tens of thousands of participants and supports internationalised content.

Via a separate administration tool, marketing departments can create and customise surveys, launch them when ready and then view progress and participation via a real-time dashboard.

Who uses Zico?

Zico is currently being used by a large multinational telecoms organisation and has provided customer insights in over 10 countries.

We also provide consultancy services for question design and customer insight analysis from the output of the online surveys.

Features

• Multi-language support enables departments to connect with global customers
• Clear and simple interface increases the number of participant responses
• Administration tool enables easy configuration of one or more surveys
• Monitoring tools allow survey designers to check survey take-up
• Integration with CRM systems