Case Studies
Customer satisfaction survey for global telecoms corporation.
We provide the software and marketing analysis for monthly customer satisfaction surveys for one of the world’s largest mobile telecoms corporations.
Our survey tool, Zico, and the resulting analysis allow our client to gain a clearer understanding of how their customers perceive their service, and how that perception changes over time.
Zico is designed for use by customers across the world, and allows administrators to set up, manage, and monitor the progress of surveys in multiple languages.
Its graphic design and intuitive user interface provide an engaging and easy to use front end for customers resulting in higher response rates.
Following survey completion, a set of customised reports analysing the results and trends and offering insights and actions is produced by our marketing and customer insight specialists and delivered to the client.
We host the application using reliable, high performance, and scalable technologies that can cater for a client with hundreds of thousands of users worldwide.
